Hero Motocorp — glamour / I am complaining about the service quality

 
5 Reviews
Amberpet, Andhra Pradesh, India
 shaheed2003 on Jun 26, 2019
Ap 11 at 3215

Dear team,

I am extremely disappointed with the service of my glamour vehicle. I am a regular customer of your service center and had purchased the vehicle from your habsiguda branch in 2015 and since then i get the servicing of my bike from the ramanthapur branch.

At the time of purchase of my bike, i have also opted for the hero good life membership and renewed it twice. Later, when the good life program was discontinued, i have availed the joy ride scheme and renewed it twice.

Recently i bought my bike for servicing at ramanthapur branch on 23-may 2019. I have informed the service supervisor to assign my bike to a senior mechanic as it has been quite long since last service.

While collecting the bike, i was informed that the joy ride subscription was expired and i will have to renew it. I was okay for it and was told that the joy ride cards are exhausted and are expected to arrive by tomorrow. I was asked to make the payment for the service charge including the joy ride subscription. I made the payment of ₹ 1, 590 by my debit card and was asked to collect the bill for the same including the joy ride card by tomorrow.

But even after my regular follow ups, i still have not received the bill and the joy ride card.

Upon all of this, the quality of the service was so poor as if the bike was never serviced at all. I am feeling cheated by the service supervisor and also by the clerk at the service desk.

I request you to check out the details of my service history and at the same time take necessary action on my complaint.

Thanks,
Mohammed shaheed
[protected]
[protected]
[protected]@gmail.com

Complaint Status


[Jun 26, 2019] Hero MotoCorp customer support has been notified about the posted complaint.
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

My bike splendor plus
maine 2/jun/2019 ko bike kharida hero ki meri bike kai dino se engine me bahut tej sound kar rahi hai me service center gay tha per koi samsya ka samdhan nhi hua -bike liye abhi 15 din huye hai.02/06/2019
Engine no- HA10AGKHD51439
CHASSIS No.-MBLHAW083KHD58537
Bike no.-DL 3S EH 2980
HeroMotoCorp's reply, Jun 26, 2019
Dear Sir,

Apologies for the unpleasant experience. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.feedback@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp
Dear Mohammad,

Apologies for the unpleasant experience. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp
My new Splendor plus bike, there is a very loud sound from the engine to run in the second and third gear. The seviss center showed but there was no solution
Details below mention-: krishna motors
(Authorised singla agencies)
Date of parchases -02/06/2019
Engine no- HA10AGKHD51439
CHASSIS No.-MBLHAW083KHD58537
No.DL 3S EH 2980
Today (16/06/2019) I went to ratinamangalam near Vellore hero service center for not working my bike self start. They keep my bike whole day and they said to come me by tomorrow.only for self start not working I spent whole day but my problem not rectified.this is poorest service center I have faced.

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    Hero Motocorp - glamour / I am complaining about the service quality