Hero Motocorp — her0-duet model

Address:

632301

I was bought the your hero-duet model on last pongal. I was felt two things
Is major drawback for this model.
1. Over weight at pillion side and broad rear.
2. Major fault is fuel open at back and it is controlled by same key (On/off) that open
Part of the fuel is very difficult to handle of every customer. Also that fuel close
Lid spring is cut-off several time. 10 days back only i was changed new one.
I ask my service center is to change free of cost. But they said its manufacture mistake.
Not for us. So complaint to customer service. So kindly give proper solution and give more attention to this.