Address: | Pali, Rajasthan, 306401 |
Dear sir/madam i am rahul karamchandani from pali district (Rajasthan). I am sending this mail to you for informing you about poor quality of brand new hero duet brought by us.
In the detail of said subject i was a user of another vehicle company since long with bike number gj 01 sf 1380, as i have to prefer an indian motor vehicle company i went for hero and purchased hero duet on last deewali 2017 i. E. 19 oct 2017 (Rj 22 hs 5042); i used hero duet only for 2 months and it was driven only 300 kms around but unfortunately the rare tyre of vehicle suddenly left all the air in it and the rubber tyre left all the hold on iron rim of the tyre. I got repaired my duet.
After that incident many of times both of the tyres left air suddenly and once i lost my control over the vehicle and get injured. After that i went authorized service center also for examin the vehicle but they said its normal and there is not any problem in vehicle, according to them tubeless tyres generally escape the air suddenly (Although it is not happening for all tubeless tyres). After this one fine morning the vehicle was not even started, by applying kick and self start button also we are unable to start it. When i went to service center and told them the whole irony about poor quality of vehicle they adviced me to resell it to the company.
It is totally disappointing that a brand new vehicle of such a prestigious and trustworthy company is not working in only 5 months and it is driven only 400 kms and besides getting serviced i was advised to resell it to the company. I apeal you to please examin my vehicle and repair/change the vehicle at your end.
Please do the needful as we have heard you are the most trustworthy indian automobile company.
Regards
Rahul karamchandani
Address : 185 gharwala jav, khoida balaji road pali rajasthan
Pin code : 306401
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