Hero Motocorp — hero hf deluxe new bike self start and mileage issues.

Address:

Nizamabad, Andhra Pradesh, 503185

I bought new hf deluxe bike for my dad and there are two issues with the bike from day 1.
Self start does not ignite and when asked the dealer/service they say it is because of winter. How come other bikes work normally.
Second issue and very important, mileage is supposed to be near 80 kmpl, but our bike is giving only 45 kmpl.
I am under an impression that i was sold a faulty piece.
It would be really appreciated if hero corp consider this complaint.