Hero Motocorp — hero m issue of abnormal sound coming from engine & svc generated dent & scratches

Address:Chandigarh, Punjab, 140603

Dear mr. Hero motors,

Today i came to know that yes hero motors are real hero s on the earth i really appreciate the hero services in zirakpur punjab nr. To chandigarh special thanks to authorize service center by the name of m/s charisma hero workshop at zirakpur. This was my 1st and will be last very excellent experience of hero bikes and after this i will never suggest to purchase or prefer any motor bike of m/s hero motors. These heroes can generate scratch marks or dents in seconds and remove scratches or dents in fraction of seconds as well if sound is coming from the crank or some ood sound is coming from the engine then they require only 4~5 days to correct the same we appreciate the fastest services of the service center employees and upto the surprising even after keeping the bike for 4~5 days the same issue started very next day. I appreciate that even after keeping the bike for 4~5 days issues are reappearing this is the example of very good quality of workman ship demonstrated by the heroes of hero motors. Now once again i have submitted my bike to same service center on date[protected] but after receiving call from service center to collect the bike yesterday i was shocked to see the scratches and dents on the petrol tank of bike now service center heroes are calling me and threatening me that collect bike otherwise we will …………………..?.
E. No. – ja06ephhe11067
Ch. No. – mblja06axhhe10799
Reg. Date –[protected]
Model no. – hero m
Mfg date – 09/2017
Make – spl i smart
Class - m cycle
Colour – tnsl blue
Customer details
Name - gaurav saini
S/o mandeep saini
H. No. 301 springdale tower - 2 mohali - 140603
Contact no - [protected]

This is my humble request to the company to either refund or replace my bike.
Was this information helpful?
No (0)
Yes (0)
Hero MotoCorp customer support has been notified about the posted complaint.
Nov 24, 2017
Updated by Gauravchd
I purchased this bike on[protected] since then the crank sound is coming and for the same issue I submitted the bike in SVC on 30 -Sep 2017 and got the bike back on 30- Sep- 2017 but very next day same sound started again and this was updated to service center Sales/Service GM Name not aware about. After this I went to service center once again on[protected] as once again crank sound started and service center people applied some packing along with crank due to this packing again the issue disappeared for 2 ~3 week time again the issue has started and I was suppose to submit bike back to service center now to day I collected my back but still this issue is same hence request you to replace my bike invoices are attached here with as a proof of bike sent to service center and the image of scratches are also attached.

Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Hero MotoCorp
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    4%
    Complaints
    6252
    Pending
    0
    Resolved
    257
    Hero MotoCorp Phone
    +91 11 2614 2451
    +91 11 2614 4121
    Hero MotoCorp Address
    34, Community Centre, Basant Lok, Vasant Vihar, New Delhi, Delhi, India - 110057
    View all Hero MotoCorp contact information