Hero Motocorp — hero maestro edge zx

Address:

Thane, Maharashtra, 421301

Hi mr. Munjal sir. I don't know if this might work but i still thought of reaching out to you.

I booked a hero maestro edge from navdeep motors, ulhasnagar, maharashtra on september 30th, 2017 and got the delivery on october 17th, 2017. However while taking the delivery there was a problem with the self start to which the dealer said it will work once the battery gets charged after riding the bike for some time. Although it started working, the scooter refused to start every alternate day. Whenever i reach out to the dealer, he has the same answer "you need to use the bike everyday atleast for an hour and there won't be any issues."

I have also asked the dealer to give me a new bike as this was not working properly to which he always replies that "it won't be possible as the bike is now already registered on my name."

I also tried reaching out to mr. Rohit panchal fom hero motors, but i did not receive any response from anyone.

Finally after several complaints, the dealer took my bike for a week on december 27th, 2017 and returned it to me on january 4th, 2018. They also confirmed that there will be no further issues with the bike and incase of any further issues faced they will refund me the entire amount.

However, the bike was working properly only for a month and i started facing the issue again after i got my 1st servicing done on february 4th, 2018. This time, the mechanics from navdeep motors took my bike on february 11th and informed that there was a slight defect in the wiring and returned the bike next day. After running smoothly for 2 days, i am facing the same issue again as the bike refused to start even with the kick-start.

I am really frustrated and fed up with this issue now, as it's not even 6 months and my bike have been giving me such problems since day 1.

I really don't know what needs to be done now and am stuck in such a devastating situation... All i want is the refund of entire amount i spent on the purchase of my bike.

Please help in getting my issue resolved at the earliest...