Hero Motocorp — hero splendor ismart 110

Address:

Mumbai City, Maharashtra, 400053

Dear management,

I purchased by hero splendour ismart 110 on 16th of november from hero dealership automiles in malad, mumbai.

From the beginning itself there was a light noise which was negligible so i couldn't hear but till the time came of the first service, the noise became prominence. When i gave for my first service at the dealership, they couldn't fix it as they said they didn't have any part. So i was advised to drive the bike with engine noise and smoke until they get the right part.
I kept on waiting, and calling following up for the part
After 15 days or so i was told that part is here and i would need to keep the bike for 2 days or so. So i took by bike again for the repairs, on my arrival the service engineer said the part is not here yet and i will have to wait for some more time.

So waited for a week or more with the engine noise and smoke.

With constantly following up i was told again after a week or so to bring the bike as the part has arrived.

After keeping the bike for 3 days, i called them and asked has the bike been repaired? They said in the process of repairs they found another part faulty and i need to wait more to get it fixed.
I did not agree to wait anymore and asked them to give me the bike. As i went to the service centre they were still assembling my bike and the seat cover was missing. So i told one of the service engineer that it's missing. He rudely said that "sir you're lying and there was no seat cover at the first place".

I spoke to the service manager and he helped me to get a new cover. However my bike is still not fixed. It is not in functional condition since 20 days. It shuts down after every kilometer, has engine noise and smoke.

I also called their contact center however they did not have any resolution for me. I have emailed the head office twice and also trhough grahak suuraksha. Still no resolution.

So here i am sending this email and i seek a new replacement bike because this kind of product quality is not acceptable at all.

Regards
Chinmaya joshi