Hero Motocorp — maestro edge / starting and battery problem
JaJaishiv sharma on Dec 27, 2017
This is jaishiv sharma. As i am already have a hero motor cycle (Splender plus) and happy with the performance of this motor cycle since 2012. So i have decided to purchase a new scooter for family members (Wife and old age parents). Finally i have purchased the same (Scooter maestro edge) on 27th nov 2017.
But after 2 days we realized that it was a wrong decision to purchased maestro edge. As i have facing problems to start the scooter by "self" as well "kick". On 30th nov 2017 i had a call to hero motor dealer namely "m/s sun motor, indra nagar lucknow". They quickly respond upon my request and send a person on 30th nov 17. He came to my house and changed battery and disconnect diggi lamp.
After that scooter running proper way. But after first free service again i am facing starting problem. This morning i am try to start the scooter but i can't as battery totally discharged.
Further i had facing problem regarding milage and discomfort of seat. I had observed that milage is around 25 to 30 km/ l. Seat also making noise when pillion rider riding on the scooter.
It's really irritating for me, if i have to call to dealer for complaint regarding brand new product instead of note of thanks. I will strongly suggest my friends & relatives to review their decision whoever plan to purchase hero products in upcoming days.
Therefore request you to kindly look into and resolved the problems on urgent basis.
Product details as under -
Hero maestro edge
Engine no. Jf33abh4l15689
Chassis no. Mbljfw016h4l15520
Color - pearl silver white
Date of purchase - 27th no 17
Invoice no. Sm-5066
[Dec 27, 2017] Hero MotoCorp customer support has been notified about the posted complaint.
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