Hero Motocorp — manufacturing defects in engine chamber | |||
Mai Rajendra Kumar Singh, Gurgaon se maine 29 jan 2020 ko Himgiri auto pvt ltd se "Hero Splandor iSmart BS6" new bike purchase kiya hai. Usme engine ke right side clutch chamber me lubricant oil leak ho raha hai pahle din se.maine jab 30 Jan 2020 ko wapas showroom me jake bataya to unhone bola ki koi badi problem nhi hai, service me jb aana to thik kr denge. Mai 19 Feb 2020 ko service ke liye gaya to unhone ne chember packing change kiya fir bhi problem solve nhi hopaya. aaj 20 feb 2020 ko mai bike Himgiri service center fir se lekar gaya to whan pr Mr sanjay Pandit ne bola ki iska chamber change karna padega. Maine New bike ke paise kharch kiya hai, repayer bike kyun lun jab manufacturing problem hai to. mera Hero moto compuny se request hai ki mujhe new bike replace kr ke diya jaye. Thanks & regards Rajendra Kumar Singh Invoice# 11845BA20S6903 Purchased date-29 Feb 2020 @17:17:18 IST Contact-[protected] Was this information helpful? | |||
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Hero MotoCorp customer support has been notified about the posted complaint. Feb 21, 2020 Updated by Rajuraj.singh88 Mai aaj bhi Himgiri service center Badashpur Gurgaon gaya tha, Meri bike ki problem unhone ne or badha diya hai.Bike ka Engine (Chamber, Head) open kiya huwa hai. wo log mujhe defecated product jabardasti mere uper thop rahe hain. so aapse request hai ki isko jaldi solve kiya jaye. Thanks & regards Rajendra Kumar Singh Invoice# 11845BA20S6903 Purchased date-29 Feb 2020 @17:17:18 IST Contact-[protected]   Mar 01, 2020 Updated by Rajuraj.singh88 [protected]@heromotocorp.comSat, Feb 29, 6:35 PM (17 hours ago) to Dear Customer, Your Request ID[protected] has been resolved. For any further query/issue you may contact our toll free [protected]. Regards Hero Motocorp Ltd. Whats issue you are resolved, i am facing same issue with Himgiri Showroom they are not provide new seal packed engine by hero company, they sent me request for, collect your bike from my showroom because i dont have much space for bike parking, Its not my problem, They open bike engine without my permission, why i take repair bike, i spent my money for new bike.so i dont accept manufacturing defects product by Himgiri showroom. please Change the bike or Refund my money, this is the very west service by Hero, i will never purchased and never suggest to any one to purchase Hero Bike & scooters. I am not happy with Hero Motocorp Ltd response.  | |||
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Apologies for the unpleasant experience. With respect to your complaint[protected] raised via Dealer. Our team is already working on your concern and will call you back to share an update. Please feel free to get in touch with us on app.[protected]@heromotocorp.com for any further assistance.
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Team Hero MotoCorp