Hero Motocorp — my scooty about engine problem and bad customer service

Address:

Misgari mohallah, Soura, Pauri Garhwal, Uttarakhand, 190011

Hello i adnan shafi from srinagar kashmir.
I buy a scooty maestro edge 2016 model.
My scooty only runs 14600 kms and the engine of scooty became in ill condition.
When i go to the head office in srinagar. They told me i have to pay for the parts of engine. I have 5 year warranty for my scooty. Did i pay for it or not.
Because from nov 2016 i only goes 2, 1/2 years.
Is this your company policy to give not the best service for comsumers.
Is the product of HERO motocorp very ordinary that only on 14600 kms the engine get broken.

Please let me know about the condition as soon as possible.
Reg.no JK01AC9417
Reg. Date 15 DEC 2016