Hero Motocorp — not providing benefit of insurance claim

Respected sir/madam,
I am anisha from mohali, punjab. We have purchased hero duet from charisma goldwheels, industrial area phase 1 chandigarh. My uncle met with an accident and was driving on the same scooter we requested for claim as the scooter is insured form icici lombard. The accident was held on 25 july, 2017 and on the same day we went to charisma goldwheels with scooter then the claim formalities was done within 4 days. But till now the staff of charisma goldhweels have not taken any action. They have not provided me any service till now. My broken scooter is still standing in the workshop of charisma goldwheels. It has been 26 days now. I called them so many times and every time they are giving me excused that the parts are coming from ludhiana which need to be fitted. Even the insurance dept. Is not taking any information. Kindly take necessary action on the same please.