[Resolved]  Hero Motocorp — Oil Leakage near Cylindrical Head, Gearing Problems, Loading Problems

Address:

Bhopal, Madhya Pradesh

The details of complaints is like this I have purchased bike (Passion X Pro) from Varenyam Motors (Authorised dealer of Hero, Add: Padmanabh Nagar, Raisen Road – Bhopal 462023 M P Contact No [protected]) on 28/10/13 with case payment through HDFC credit card of Rs 60650. I collect the documents like Bill invoice, Receipt and insurance paper. On 30/10/13, I found oil leakage near cylinder head of engine. From 31/10/13 to 5/11/13, I was in Diwali vacation and went to home town at Maharashtra. I come on 6/11/13 and on 7/11/13 and draft and send a mail to local regional office of Hero Motors to C K jain. In reply mail, he told me to bring the bike at service centre and they will sort out the problem. I took the bike to service centre on 8/11/13 at 4:20 pm. Mr. Manish Sharma as a service manager inspect the bike problem and accept to rectify the problem. I kept the bike for 3 Hrs at service centre and take bike return at 7:30 pm on same day. Next day I found that leakage problem is not sort out and more leakage of oil is observed. I make call to Mr C K Jain at evening, he said to bring the bike after 5 days and they will this time completely clear out the problem. On 13/11/13, I took bike at service centre for first service due and oil leakage problem. The complete service of bike is carried out. I again take return my bike at 6 pm. But next day oil leakage problem was again found. Same day, I took my bike to Varenyam Motors and talk with Mr Vivek (manager) but he not give satisfactory answer and try to avoid the leakage problem solution. Because of oil problem, some new problems are also observed like as Gear changing, Loading and Gasket seal Problem. If a new bike such problems are there from initial, than what is the mean to purchase a new bike? I am completely frustrated from this situation and wasting my time in such problem. So I kept my bike at service centre and demand a new bike. On 14/11/13 now the bike is with Varenyam Motors. So I want to registered a complaint in consumer forum regarding this problem. FROM Jaigopal Ambade SISTEc-R Ratibad Bhopal M.P.