Hero Motocorp — Passion Pro i3S mileage issue

Address:

Mumbai City, Maharashtra, 400051

We have purchased our new bike Passion Pro i3S on 17th April 2017 in cash. The issues are that the bike get stuck while starting every morning, N the major issue is mileage. We have been told 3 to 4 times by the sales executive that this bike will give us at least 60 to 65km average per litre but we are getting mileage of 30 per litre less than half of the said mileage.Till now we have spent more than Rs.2200 for approx. 30L petrol and bike has ran only 920KM. This complaint we have made thrice at the Hero Fort Point office, Mahim, Mumbai. They told that this is new bike will give average after 500KM n after 1st service but still after 1st service n more than 500KM running we are not getting the proper mileage. We are just wasting our money by filling petrol. The people inside the service center and in the fort point outlet Mahim are not supportive at all. While selling product they show that they care customer but after selling they are very rigid. Kindly support positive n help in exchange or whatever solution can be made. We were trusting Hero as a loyal brand but this has left us in complaints n disappointments.