Hero Motocorp — pathetic service at hero motocorp service centre

Hi,

I am using hero maestro scooter and have sent it for servicing at avenue auto, dombivli on 02/01/2020.
Main issue was that while driving it was making loud noise from the back of it.
We have been told the cost estimation will be around 1000/-. Then, after sometime, we have been told that there are some issues with bearings and other parts that needs to be replaced, so the cost may go around 2200/-. Agreeing to what the service person said and we gave the scooter to them for servicing. After 2 days, when we called them, we have been told there few more checks to be done and we will get the scooter by evening. At evening, i called them back, and the service person informed us that the scooter is ready. And amount went to rs. 2479/- when i received my scooter, it is making same noise as earlier. No improvement at all. Now, when i called them back regarding the issue not resolved, firstly the person was talking were rudely and trying to show his arrogance. He said it cant be repaired and i will have to spend more rs. 5000/- if i want to solve the noise problem.
How come they quote firstly, 1000/-, then 2200/- and then billed with approx 2500/-. And even then not solve the problem. Also, i have been informed that the scooter is ready. If the problem is not resolved, how come they call and say it is ready and pick it up. If the problem cannot be resolved, i should informed first about it. Now we have paid the total amount but the problem still exists. They have changed n number of parts mentioned in the invoice.
Attaching the invoice copy along.