Hero Motocorp — poor response to a sensitive problem

Address:

Kamrup Metropolitan, Assam, 781028

Sir,
I have purchased a new hero maestro edge (As01dp3068) from pibco enterprises pvt ltd. G. S. Road, christianbasti, guwahati on[protected]. The vehicle is delivered to me on 30th jan, 2018. After driving for 12-13 days i noticed some oil leakage from the vehicle. I dont know what exactly the oil is. It may be petrol or engine oil. So i visited the service centre of pibco enterprises pvt ltd on 17th feb, 2018. But the service centre showed me unwillingness to inspect my vehicle and advised me to do nothing because they assume that the oil leakage is a petrol leak due to overflow. They are so busy that they dont have little time to inspect my vehicle properly and they instruct me to come again on 19th jan, 2018. I feel very discomfort to drive with a vehicle which is leaking oil. It might be dangerous and some accident can be happened anytime. After visiting the service centre i observed the following-
1) poor response to customers
2) unwillingness to help customers
3) too busy to inspect
4) give importance only to routine servicing.