Hero Motocorp — poor service and overcharging

Address:

Moradabad, Uttar Pradesh, 244001

Dear team hero,
I had given my passion pro for servicing on 22nd september 2018 at m/s cross wheels hero, moradabad. The bike was not accelerating and there was also problem of oil leakage. Besides this some other small repairs were to be carried out. On same day in the evening i received a call from company that there is issue in engine and half overhaul of engine is required. Relying on that i gave my consent for the same. Next day i went to there for taking my bike. Upon scrutinising the bill of rs. 3282/-. I found that service charges of full engine overhaul were charged. Upon complaining with the manager half of the service charge was refunded. But the discount of 5% was removed which was earlier given on extra labour and all spares being a joyride card holder. Also 2 joyride were debited instead of only one. The bike was still not accelerating beyond 40 kmph and engine was making heavy noise. I thought may be engine needs some time after half overhaul. After 2 days i observed that oil was still leaking and bike was still not going beyond 40 kmph. I made a complaint to the cross wheels, they told me that you bring the bike and issue will be resolved. On 30th september 2018, i again went to the cross wheels for the rectification of the problem. The oil leakage problem was resolved however acceleration of bike beyond 40 kmph is still not resolved after 2 complaints and elapse of more than 10 days. Engine sounds heavily. Brakes were also not checked during service. It appears that no work was undertaken on engine and only bill has been issued. Even service was also not done properly. I am a senior branch manager at a nationalised bank. I have not so much time to follow up again and again. I have lost my trust in the cross wheels hero. Please provide cctv footage of work undertaken on my bike on 22nd and 23rd september 2018 or refund my hard earned money fully.