Hero Motocorp — Price Bifurcation not provided in written.

Address:

Flat No 203, Wadilal Tower,

Hi Team,

This is in regards to the bike purchased from Vijay Auto Deal(Badlapur East) which says its Authorised Hero. Myself Bhavinkumar Vijay Mehta had purchased bike Glamour XTec from Vijay Auto Deal on 24 of Aug 2021. I was being committed by the Dealer that I will be provided Leg Guard for my Bike but unfortunately I have not yet received till date i.e. 19 Sep 2021. I purchased Hero Bike for easy part availability and better service but now I truly regret looking at the service I am getting. For each and every small aspects I need to follow up so much – for Owners Manual I got on 13 Sep 2021 after multiple follow ups now for leg guard again I need to follow up so much. Even after paying INR.2548/- extra from other vendors(when we asked for bifurcation no written bifurcation provided to us- We were told we cannot give in writing), I had purchased bike at INR. 102000\- and bifurcation I got is only for INR.99452\- so what about extra INR.2548\- charged where it went, why cant a customer get in written is it so difficult to be transparent with customer ?) and also what was committed that is leg guard its taking so long time we really regret our decision of choosing Hero.

I have taken multiple follow-ups from Dealer but every time when I ask them they say its not available from Company itself. Need one confirmed date when it will be received as we are tired now by following up with Dealer every time we get the same answer for almost a month.

I want proper bifurcation of my amount in written and if not possible shall refund the amount- First they told they charged for handling charges when I told its illegal now they told the person who told dont knows it and its other charges and commission when I told commission is included in ex-showroom price than no answers and told me nobody can give you in writing for the same. Secondly I want exact date when leg guard will be received as its almost a month now.

Let me know if any more inputs/ further actions required from my end.

Thanks & Regards,
Bhavinkumar Mehta
Mob : [protected]