Hero Motocorp — problem in impulse bike

Address:

293 A pocket C Mayur Vihar Ph 2 Delhi, New Delhi, Delhi

This is very disappointing for me to write a mail to world largest bike manufacturer for a very small issue. I have lodged a complain at your call centre for my captioned bike on 17the feb 2019 and i was advised by the executive that my complain get addressed within 48 hours. As on today i have not received any revert on this on the other hand i have again made the call on 19th feb again for the revert but the call center team had no resolution and again they advised that you can make a call at your zonal off in katwaria sarai delhi. I have tried on that number number yesterday 6 times but unfortunately all the time concerned person was not available on the seat to address my complain. I have also shared my contact details with the contact person available on phone who assured me that i will get the call back from the concerned person but as usual no revert as if now. Again yesterday evening i have raised my concern at your call center and ask the executive to esclate this issue to higher authority for quick resolution. But still no response. I think this best test of my patience as an customer to such big company.

Now coming to my complain, i have purchased impulse bike and using it for last 2 years. Since the purchase of make bike i am facing technical manufacturing issues in my bike. This time the problem comes in my clutch plate and hub center as informed by the service supervisor at apex automobiles patparganj industrial area delhi. My bike current metro reading is 10200 km approx and the last service done at 9500km approx in december 2018. When last service was done there was no complain of clutch plate and pick up nor it was advised by any technical person at the service center. I am getting my bike serviced on time from auth service centre and also availing joy ride card for annual service (Last renewed in dec 18).in every service my engine oil gets changed even my bike runs[protected] km. I have no objection in that also but if everything is in line and being a diver like me who have an experience of more than 20 years of two wheeler driving how come the clutch plate burn out in 10000 km. Just before using this bike i was using bajaj bike where my first engine repairing was done at[protected] km. So as per my assumption clutch plate life is not 10000km if the person is driving bike properly.