Hero Motocorp — regarding service charges

Address:

Meerut, Uttar Pradesh, 250001

Today as on date 30.12.2018 @ 10:00 am i am present here at jai kumar arun kumar pvt. Ltd. Meerut. U. P near roadways bus stand. For service of my vehicle no. Up 15 ck 0067. Hero achiever. The service assistant defined the service charges as (317+20) rs. 337/-. Rs. 317 for engine oil and rs. 20 for consumable (He told). While i ask why this rs. 20 stand for in service. He had no answer and he just said that this is company policy. While i force him to define this then he said that they are using shampoo in washing... Etc etc. When i do not satisfy with his answer i told that there are already mentioned in their service quality that they used only shampoo then why this charges again for the same. Then he said aggressively that i don't know. You just have to pay this 20/-..!! Even when i have already taken company there joyride scheme.. Card that means my service charges has been already paid by me while i purchased that chard. It means i should not pay more then engine oil cost if there is not any such problem. Then i have checked there jobcards on counter of another customers they are taking these illegal charges from several customers. Kindly look in this matter bcz they are making money by fraud with the name of hero moto corp.