Hero Motocorp — regarding spare parts

Address:f 126,mayapuri,industrial area, phase 2,new delhi, New Delhi, Delhi, 110028

I have purchase two hero scooters, a maestro and a destiny. Today i hav called one of a dealer in mayapuri for a spare part of maestro. They hav asked me they will only provide the part if i m ready for the to put the part only in dere service center. I agreed. When i reach there they said they will put the part when i agree for a complete service of my scooter. I denied 4 that. I asked what is the need of full service when i need a part only. They denied to give me the part. The dealer is just want to looting the customers.. I never expect this kind of service from the india's no.1 two wheeler company. The part i want is the 'wiser' of hero maestro and the person i talk wid is lalit. If dont get any positive response from hero, i will never reccommend any to buy hero products and never again buy myself.
Was this information helpful?
No (0)
Yes (0)
Hero MotoCorp customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Ankush,

We are extremely sorry for the inconvenience caused. Kindly share your Mobile number, and Dealer details with us on Email ID app.[protected]@heromotocorp.com to help you further.

Regards,
Team Hero MotoCorp
In newspaper 8 march 2019, hero corporation give info about some offers on service and exchange parts but when i reach at hero service station they refuse to give any offer and say its only at district level service station. Please do something on such behaviour.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Hero MotoCorp
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    4%
    Complaints
    6252
    Pending
    0
    Resolved
    257
    Hero MotoCorp Phone
    +91 11 2614 2451
    +91 11 2614 4121
    Hero MotoCorp Address
    34, Community Centre, Basant Lok, Vasant Vihar, New Delhi, Delhi, India - 110057
    View all Hero MotoCorp contact information