Hero Motocorp — regarding spare parts

 
3 Reviews
f 126,mayapuri,industrial area, phase 2,new delhi, New Delhi, New Delhi District, Delhi, India
 ankush972 on Mar 9, 2019
I have purchase two hero scooters, a maestro and a destiny. Today i hav called one of a dealer in mayapuri for a spare part of maestro. They hav asked me they will only provide the part if i m ready for the to put the part only in dere service center. I agreed. When i reach there they said they will put the part when i agree for a complete service of my scooter. I denied 4 that. I asked what is the need of full service when i need a part only. They denied to give me the part. The dealer is just want to looting the customers.. I never expect this kind of service from the india's no.1 two wheeler company. The part i want is the 'wiser' of hero maestro and the person i talk wid is lalit. If dont get any positive response from hero, i will never reccommend any to buy hero products and never again buy myself.

Complaint Status


[Mar 09, 2019] Hero MotoCorp customer support has been notified about the posted complaint.
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

Dear Ankush,

We are extremely sorry for the inconvenience caused. Kindly share your Mobile number, and Dealer details with us on Email ID [email protected] to help you further.

Regards,
Team Hero MotoCorp
In newspaper 8 march 2019, hero corporation give info about some offers on service and exchange parts but when i reach at hero service station they refuse to give any offer and say its only at district level service station. Please do something on such behaviour.

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    Hero Motocorp - regarding spare parts