Hero Motocorp — replace the defective bike or refund the amount

1 Review
 718815 on Mar 7, 2018
My self p. Kumari from chennai residing at 4/32. Bajanai kovil street, thirusulam, chennai 600 043 has purchased a hero passion pro i3s vehicle from your authorised dealer vishnu motorplaza pvt ltd, ekkathuthangal, chennai 600 032 on 23/12/2017 (Invoice no.10570bl17s772).
On the 2nd day of receiving the bike, i found the problem of engine over-heating, pick-up trouble, vibration while driving, gear problem and millege too. I had gone to the service station regarding our issue, and they simply gone through it and said, it will be okay after a due course of time. But repetatively got a fault and went to the service station for more than 20 times. Still, i am not got a permanent solution. They simply keeping the vehicle for a day and hanging over to us several time and saying, it is good.
Recently, the sales executive person mr. Perumal taking has to the workshop authority mr. Murugan and he analyses our problem on 19/02/2018. But none of the problem got fulfilled, still we are getting the problem routinely. I am also scared that the engine may get fire due to the over - heating.
So, i asked them to replace a defective vehicle which i received but they are not ready to do this. Instead of this, the sales executive person is telling to exchange the vehicle for rs.40, 000, but the actual price we paid his rs.64, 000 i. E. He is telling to exchange it in a second handed way.
We had not got a good response from your authorised dealer vishnu motorplaza pvt ltd regarding our issues till from the date of our purchase. We also not get satisfied with your vehicle because of the manufacturing defective product, we had received. So, kindly replace my defective vehicle to a new one or refund the amount as soon as possible to avoid legal action.
Contact :[protected], [protected]

Complaint Status

[Mar 07, 2018] Hero MotoCorp customer support has been notified about the posted complaint.
Complaint comments  Add a CommentShare0Tweet0Share0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    Customer satisfaction rating
    +91 11 2614 2451
    +91 11 2614 4121
    34, Community Centre, Basant Lok, Vasant Vihar, New Delhi, Delhi, India - 110057
    Hero Motocorp - replace the defective bike or refund the amount