Today 14th August 2022 i went to hero dealer(Focuz Biwheelers - Hero MotoCorp,
28/285 A, Sahodaran Ayyappan Rd, near Manorama Junction, Kadavanthra, Ernakulam, Kerala 682036. Beacuse they asked me to come for replacement of head(tappet issue) with warranty replacement. And i handover to supervisor Sajan(+[protected] and after some hours he contacted me and said warranty was rejected due to some service history. And asked me to talk with warranty department executive[protected]. And i explained the problem i.e. I purchased my hero xpulse 200 bs4 from the same dealer on 2019. From that year onwards i had faced the issue and from 2019 after two service. I told the manager mr antony ( +[protected]about the tappet issue . I had raised so many compaints in hero motocorp app and also i had complainted through mail. Everytime the dealer said they don't have the spare, they will book and contact me when its available. Its been more than two years am waiting for that spare replacement. Also my free service over, till then i took amc for paid service with additional payment of 3000 rupees because of the fear that Whether they reject my warranty due to service given from outside dealers. Still i did paid service 10th October 2022 from the same dealer. Also then i asked for replacement of head for tappet issue. The dealer asked me to come after three days i.e 14th October 2022. Then they told they can't give warranty replacement because of service history. I had complainted from the year i purchased the product. The dealer had fooled me two years.
Every service from 2019 to 2022 i spoken the tappet issue with the service advisors are Sajan Samuel, Antony, Shamon, Emil eldho, Akhil Prakash, Murali Krishna. Dealer(Focuz Biwheelers - Hero MotoCorp,
28/285 A, Sahodaran Ayyappan Rd, near Manorama Junction, Kadavanthra, Ernakulam, Kerala 682036
Please do the needful.
Thanks and regards,
Nivek Martin
Vehicle no - KL43M5828 Was this information helpful? | 
