Hero Motocorp — scratches on the new bike while delivery.

Address:

Bellary, Karnataka, 583134

I recently purchased (On 20th of may) new passion pro bike from authorised dealer in our place and i have not got the invoice copy from the company yet. But while buying bike they gave me a estimation slip refering which i paid the full amount (In cash) before taking the delivery.

In the estimation they had charged us 500 rs extra saying it as transportation fee as our place is a town also he said that they also would be charged 700rs per bike while they get delivery of the bikes from the company (I felt something fishy in this regard).

Please clarify me on why the customer needs to pay the transportation fee also along with the bike payment.?? If that was genuine payment i made, i am okay with that. If not, please help me to get the refund of the amount. Also having paid the transportation fee, the bike has scratches on the headlight and on the tank. Though the scratches are minor they should assure us promt delivery after charging us the transportation fee.

Hope my concern will be taken care off.!!

Thank you,
Guru devaramani
+91 [protected]