Hero Motocorp — service

Address:

Palakkad, Kerala

This is regarding the bad experience i faced in the hero honda service centre.
I serviced my two wheeler, hero honda passion at grande motors, gurukulam junction, alathur, palakkad, kerala on 24 feb 2018. After the service, i was handed over a bill of rs.16350/- and while making the payment by sbi credit card, a service charge of rs. 327 was charged extra to the bill amount. Upon inquiring about the charge, the concerned people said they are charging the service charge on customer (Which is supposed to be born by the dealer). Also the huge amount of bill was made by changing the items which is not at all damaged. The petrol tank cover was replace by a new one without informing me and after complaining about it, the old one was given back, but not the money which they charged for the new one. For enquiring about the details i have to go to the service centre for atleast five times, but the lady who seems to be the owner of the centre is not at all bothered to give the details regarding the payment and the spare parts. I am mentally and physically tire d due to the monetary loss and wasting my time and energy but of no avail. Please look into the matter seriously.

Thank you