Hero Motocorp — service center complaint

Address:

AMARAVATHY, Ernakulam, Kerala, 682001

I had booked for service on 13th april 2019 at kadavanthara focuz (Eranakulam, kerala) hero service center for my two wheeler. The call center staff have repeatedly called and confirmed about the same. We reached the service center at 9:10 am and the staff there told us that they have closed accepting the vehicles for service by 9.00 a. M on account of stock taking. The call center person did not inform me about the stock taking at the service center and i had confimed of reaching the service center by 9 - 9.30 a. M, as i did for previous service. I am a working person and i adjusted all my plans accordingly. Do stock taking happen on all of a sudden at the service centers? As i have booked, confirmed multiple times already then how could they say that they have closed? Is this the way bookings work? Then why are the call center people calling and confirming the bookings, that too multiple times?
I have registered for a pre-paid 2 year service plan with this service center and this was the second service. During first service the oil cap was not properly placed and all the oil leaked. I could nt use the vehicle for 2 days until the service team from focuz, kadavanthra came and repaired the same, for which we paid separately. This was the second service where they say the booking is closed! Is this the way customers are treated? Paying us back for the trust we had in hero!!??
People like us opt for genuine hero service centers is due to a trust that, as product owners they know the vehicle better. But if this is the customer experience, the moral is that we should think 100 times before opting for such pre-paid services at genuine centers.