Hero Motocorp — Servicing and low mileage issue

Address:Kolkata, West Bengal, 700099

I had bought a hero passion xpro drs from vinline engineering pvt. ltd. (narayantala west, baguihati, kolkata-59) on 16th june-2015.. my registration number is wb20 al 6528 (customer name - cement menufacturing company limited, 3 alipore road, satyam tower, alipore, s24pgs).
Till date i have done my all servicing (probably 9th till date) from hitech hero service centre, ananadapur and all action taken as per service center supervisor (change engine oil in each servicing (no top up service was provided), change parts if needed.

I had 2-3 issues in common every time like poor mileage (avg 50km/ltr, even after 20 months) and gear shifting problem (from 3rd to 4th) and it was not resolved ever. it was suggested that i can get 60-65km/ltr mileage after 1yr by the service center but now they have not any answer
I just want to know that is these issues curable or not from your end, if not i have to think about other actions.
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    Hero MotoCorp Phone
    +91 11 2614 2451
    +91 11 2614 4121
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    34, Community Centre, Basant Lok, Vasant Vihar, New Delhi, Delhi, India - 110057
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