Hero Motocorp — spare parts and services problem

Address:

Arvinth hero, Kovilpatti, Thoothukudi, Tamil Nadu, 628501

Yesterday I have given my hero duet box two wheeler to the arvinth hero Kovilpatti, Tamilnadu. Some abnormal noise were coming out from the rear wheel, they dismental it and two bearing was damaged out of which one was available and other was not. When I talked with the service manager he assured that by evening of 27 march the spare parts will be available. I handover the vehicle to the showroom by 9 am. When I came today morning he told still parts is not available need to make. This kind of ### people I have never seen in my service line. They can't able to maintain minimum stock, if fails to do service they will make the bearing from the other party where the quality doesnt matter to hero... What kind of standards hero is maintaining don't know. No standard are maintained for the service charge differ showroom to showroom. Only 16 month has gone for my vehicle which has covered 4k km. But within that the bearing got damaged.. I think its better to choose Honda and Suzuki where they maintain standards. Front fork is also having some problem still not satisfy with the work poor handling, no qualified services person in Kovilpatti bad behavior with the customer... Only fooling the customer... Already I have raised two complaints to the hero Ho last year about the price difference within 60 kms same dealer.