Hero Motocorp — Splendor Xtec Engine-Off during running.

Address:Thirumullaivoyal, Chennai

I'm Sudheep from Chennai my bike number is TN-13 Y-6841. I bought Hero Splendor X-tec from Srivari Hero located at Chennai Thirumullaivoyal on August 28th. From the day of purchase, I experienced problems with the bike which were cleared one by one later but I had an Engine Off during running complaint which was not cleared from the date of the purchase till now. This problem already existed on the old BS6 Splendor so I enquired with the Sales Representative whether the problem exists in the X-tec model also but they said No. The issue was cleared by changing the pump and now everything is resolved, that's the reason that I wanted to purchase the Splendor X-tec bike. But now the same problem started with the X-tec model also. I approached the showroom and complained about the issue, they took my bike for service and said there was a minor problem with the sensor which was corrected and my bike is ok and the problem will not repeat but after 3 days of service the problem again started and this time, they told they will check thoroughly and clear the complaint and they returned my bike claiming that all the sensors were changed newly and well-tuned. This time also the service was not helping the problem started again in 2-3 days and this was happening repeatedly. During the second service, I again Highlighted the problem, and this time they told me that the i3s System had issues and was also newly changed but the same repeated. I made a complaint every time to Hero Customer Support they promised that the issues will be fixed by the showroom and every time I call to make a complaint, they are providing different department Manager's numbers that they will be assisting me and sure the problem will be cleared but none of them were helpful. I dropped my bike for service regarding the same complaint more than 10 times but was useless. Last time I made a complaint to customer care and I asked for a replacement since every time I make the complaint the showroom executives said me that I'm the only person having this issue with the X-tec model and this time the customer care gave me the Territorial Manager's number and he assured me that problem will be cleared up surely for this time or he'll look for a replacement and after completing the service the showroom executives called and told me that my bike was ready but I demanded them to ride my bike for few more days and confirm themselves that the issue was resolved and does not repeat again. But the showroom executives only drove for a total of 15-20 km and assured me my bike is ok. When I went to check my bike, they are showing me a new set of guides and rules of how I should drive the new model bike which is purely impossible by humans and can only be driven by programmed robots. I again got my bike back and was ok for only 2 days the problem started to rise again I called the Territorial Manager (Ravishankar Chennai) and made the same complaint and asked for a replacement for my bike which he assured me but he told me that since the problem is unidentified, he can't make a replacement as I'm driving the bike in a wrong way. The guides which the showroom claims were not even mentioned in the Owner's Manual also. I'm helpless now and I'm bringing this to your knowledge, kindly do the needful which you can do at your best. You can contact me through,
My email is: [protected]@gmail.com (or)
My Mobile is +91-[protected].
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