Hero Motocorp — unfulfilled customer service

Website:

www.heromotocorp.com

I've been very dissatisfied with the service provided by one of Hero Motocorp's franchise in Kushalnagar, Kodagu, Karnataka. The name of the showroom/service center is M.S.M Automobiles. Hence, i decided to complain about it through the official complaints section of Hero Motocorp's website which would help us to resolve the complaint efficiently without bringing the name of the company in a public forum, but i couldn't do it. Because Hero Motocorp had not listed this particular franchise in it's site and you cannot make a complaint unless you select one of the franchises they list in their site. The service center seem to follow deceitful practices such as borrowing the customers phone to collect the 'experience code' and give themselves a positive feedback which i think, is very disrespectful towards the customers. I noticed a clause in the 'Delivery receipt' which said " Vehicles in this workshop are handled/driven and kept at owner's risk". I wonder how we're supposed to trust them with our vehicles... Upon taking the delivery i noticed some scratches on my vehicle and brought to the managers notice immediately, to which he proudly says that they might have bumped the vehicle to the wall while handling. I couldn't say much to it as they had already made me do the payment even before showing me the vehicle.