Hero Motocorp — unsatisfied customer service

Address:

500039

I have purchased hero mastero from phoenix motors (Habsiguda, telengana).

I purchased mastero last week and drove for 4 -5 days, i went out of station for 3 days and now my bike iginition is not turning on even when i try to start vechile using kick start its not working. I called multiple times to showroom number but no response. I informed the same to hdfc finance person, he transferred call to one of the service executive. He insisted me to get vehicle at service center. I informed him even kick start was not working but still he want me to try and get vehicle at service station (Ridiculous answer). Before this i already raised an issue in hero app.

Yesterday i went to show room and informed the same to manager he said he will send service person in the evening but no one turned up. Now i want my vehicle to be replaced with new one. Please suggest to whom i need to contact.