Hero Motocorp — untrusted service

Sumanth 123

Address:

Opp: Gaddam seshaiah lorry kaata, Main Bypass, Ulavapadu, Andhra Pradesh 523292

I am the new customer to hero moto corp. I brought a new bike i. E, passion x pro at "ullavapadu" hero branch in december. I faced a lot of troubles, the product which they delivered are not good one at initial stage at the time of test ride the wheel was misaligned they replaced the wheel with other bike wheel. Later we took that one to home next day morning the petrol was leaked and i went to them, they replaced the carburetor with another bike carburetor we took the bike to home next day again petrol was leaked, i called to them and asked to take the product back they took that one but till now they did not returned the money, not even a single call to discuss about the product. Please respond immediately otherwise for sure i will go legally in consumer court.

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Hero MotoCorp customer support has been notified about the posted complaint.

Jan 25, 2020

Updated by Sumanth 123 Hero MotoCrop does not respond till now.

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Comments

Allwin Raja

Sir. I bought Hero Achiever 150cc with Black Colour in Jan 2017 in Tuticorin Hero Aravind Bypass Showroom. But the RC Book Shows 180CC and Silver Colour in Wrongly Entered. Pls Correct the Issues and Updated the Same an Reissued Soon

Reference: Allwin Raja. M - TN 69 BC 2740 - Hero Achiever 2016 Model - Black Colour - 150 CC

HeroMotoCorp's reply, Jan 22, 2020

Dear Sir,

We regret the unpleasant experience. We have escalated your complaint (10155-0120-149) to our team and they will connect with you for further help.

Regards,
Team Hero MotoCorp

Allwin Raja

Sunilkazkuttom

I have purchased Marstro Edge BS-IV. From Diya first service onwards I was complain of handle inclining to left while on drive. We have tested by changing tyre and different part but nothing worked and found chassis bent, I am service person I used bike when I come on leave Pls do replace me my bike.

HeroMotoCorp's reply, Jan 22, 2020

Dear Sir,

Apologies for the unpleasant experience. With respect to your complaint (11926-0120-510) raised via Dealer. Our team is already working on your concern and will call you back to share an update. Please feel free to get in touch with us on app.feedback@heromotocorp.com for any further assistance.

Regards,
Team Hero MotoCorp

Arzoo Salmani

I bought my hero splendar in 2018 and there was some problem in shocker voice and I have got 5 service till then and No problem is being solved of shocker voice from 1st service to 5 at singla hero mayapuri
Phase 2 New Delhi

HeroMotoCorp's reply, Jan 22, 2020

Dear Sir,

We regret the unpleasant experience. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.feedback@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

HeroMotoCorp

from Delhi, Delhi

Dear Sir,

Apologies for the unpleasant experience. We request you to provide your Registered Mobile Number and Dealer details on app.[protected]@heromotocorp.com to help us in resolving your issue.

Regards,
Team Hero MotoCorp

Modhugu Sampath

At 10am i cane to service centre and till 3pm they didn’t even start the servicing its shame of you..such a bad experience
Will never dare to visit the centre again in my life..WOREST HERO..
Few will come with lot of expectations and iam one among them and this kind of service is never expected from you..Worest experience