| Address: | Khordha, Odisha, 751010 |
Today i have booked my Hero Pleasure scooter at Bharat Motors Ltd. MIE, Rasulgarh Bhubaneswar for servicing (paid) at around 11.20am with Serial No.17 . Then i have told that it will take time and will be ready by 4pm. and i can collect it after that before the closing at 6pm. When i reached there at 4.30pm its servicing was not even started. They told me it will take time and i need to wait as its time taking to check the whole vehicle properly or leave the vehicle for the next working day. Then i have opted to wait and watched other vehicles with serial no's above mine's have already checked out. After wait of more than 1 hour the mechanic brought my vehicle at 5.44pm (though it was washed hours before). He took out some bolts, removed the front visor go for some parts and come back after 10 minutes and said parts are not available so can not be done. Re fixed the nuts and now pour engine oil . Then took out air filter and due to unavailability of air pressure put it back nominally done after few seconds. Now said all done . It took only 10 minutes. So my question is what i am paying for. Not a single problem i have mentioned in job card they attended. No OVER ALL REGULAR check up.(but i have paid Rs. 345 in the caregory of my bill for over-all check up charges as a part )
The mechanic has done nothing but loosing and refixing 8 nuts and bolts in front of me . There was dusts inside the visor few other bolts loose of mirror even not looked upon not even the tyre pressure check up. (Though after my request some other man filled the tyre pressure finally)
But in the whole process what made me dissatisfied and register a complaint is there arrogance, unproffessional behaviour, negligence, unethical arguments, mischievous words and replies which was purely a sign o[censored]nproffesionalism .
So i have wasted my money for no work, my time for nothing, and my mental peace for a cause i should not supposed to bear.
So kindly look into the matter and stop these kind of customer offences in future.
Sukanta
Hero Pleasure
Reg no OR04P 4623
JOB CARD NO[protected]RJC[protected]
INVOICE NO.[protected]RINV[protected]/
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