Hewlett-Packard — broken hinge on my laptop | |||
My cousin gave this laptop to me from usa. I used it for about an year, from the beginning itself the hinges were very tight, it was very difficult to open the laptop. I browsed the hp site and i saw many review that this was a major fault in hp designing this laptop (Hp 17bs011-dx). And finally the tight hinges broke my laptop housing and now the entire hinge is broken. Now it cost around 6000rs to fix it. Is this justice to pay cash for a repair that was caused due to the manufacturer design flaw. I trused hp a lot but how they could fool their customers by providing low quality products. I am an engineering student and can't complete my project and other works within the short period without my laptop. So, now i request the company to give me a full body kit of this laptop (Including the plastic case and hinge) as soon as possible. Was this information helpful? | |||
HP India customer support has been notified about the posted complaint. | |||
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