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Hewlett-Packard — under warranty and not fixing my laptop

My laptop is under warranty and they are not fixing my laptop. The customer service is worst since they don't know how to talk. They don't even help me properly. The incident happen on 12th morning and i visited the center on 12th and deposited there. And on 16th i get a call. It's not possible for us to repair/replace on free basis. I never knew hp will come out as this fraud and say that they won't replace the parts which is not even my mistake for it. My case number with hp is [protected]
I was given the number of mr nupur das (+[protected] and she is not picking up the phone as she is the head of some department.

Further more if you need any details for the same, please let me know. I will provide the necessary documents.
Can you please escalate this matter!

Complaint Status


[Mar 17, 2018] HP India customer support has been notified about the posted complaint.
Complaint comments  2 Comments     Updated: ShareTweet

Comments

We had lodge a case for our HP Printer Case No-[protected] on 4th of March 2018 but still the technician hasn't visited our place to check. Its been a long time the Technician has been delaying the visit. I request you to take the case into consideration
I am not liking this product.

What is the return policy.

The camera quality is not what i was told. It's very poor. Image is very blurr like a ten year old laptop.in 50k bucks... This is what i am getting. A very poor camera!!

The display on the screen is not as good as i had expected.

It was delivered to me yesterday.
[protected]@gmail.com

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