Hike Messenger — recharged my mobile with rs 448 still showing recharge pending

Address:Pune, Maharashtra, 411057

Yesterday i'e 1st jan 2018 i recharged my mobile with rs 448, but still recharge is not done through hike messenger app it showing recharge pending status, my hike number which i had registered is [protected]. I had done recharge for number [protected].
I raised i complaint using hike app yesterday itself but till now i didn't get any reply from hike.
Ticket id: tk[protected]
Ticket id: tk[protected]

Due to this i am unable to proceed further that i don't know whether recharge is going to happen or not, if i recharge to some other number then i will get loss of money.
Could you please resolve my issue, i msg so many time but they even not responding
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Hi,
I had 110 amount in my wallet and tried to pay my mobile bill through hike but the amount got deducted from account but due to server the transaction was not complete and the money is not credited to my hike account also. Kindly revert on the same.

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    Pune
    Maharashtra
    India
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