Himachal Road Transport Corporation [HRTC] — bus conductor not cooperative.

Our boarding point was isbt kashmiri gate delhi. On call we have told the conductor that we’ll board the bus at karnal bypass.
He agreed and said please reach at bypass at 8:30. We stood there from 8 pm but at 8:30 they didn’t stop the bus neither he called. We have to take the bus 70km far from karnal bypass. When asked he told my phone was not working. And he manipulated other passengers as well as they were waiting for us for quite long and told them that they have not called and but any boarding point. I told him on call 3 times that my initial boarding point is isbt kashmiri gate and by mistake i have put the alternative boarding point chandigarh. So please ignore that. My mother has problem and she was sick. So we’ll board at karnal bypass instead of coming at isbt. He agreed but after that he denied everything. I have proofs of calls as well. If himsuta is not taking care of it’s costumers them i don’t think we have any need of booking it again. Your service was good but this time time the bus conductor has behaved very badly. And my mother wanted to stop at khatiyar instead of talwara and he has taken extra money for that.
Other passengers didn’t know the whole story that’s why they are are saying that conductor is right on his behalf. But i have cleared everything on call to him.
Was this information helpful?
No (0)
Yes (0)
Himachal Road Transport Corporation [HRTC] customer support has been notified about the posted complaint.
May 19, 2019
Updated by ishanshanu16
Bus name : Himsuta AC VOLVO / SCANIA 2*2
Service number : 84
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Himachal Road Transport Corporation [HRTC]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    6%
    Complaints
    1017
    Pending
    0
    Resolved
    57
    Himachal Road Transport Corporation [HRTC] Phone
    +91 17 7262 4582
    +91 17 7265 8032
    +91 17 7280 4016
    Himachal Road Transport Corporation [HRTC] Address
    HRTC Head Office,Shimla-3, Shimla, Himachal Pradesh, India
    View all Himachal Road Transport Corporation [HRTC] contact information