Himachal Road Transport Corporation [HRTC] — complaint about bad behaviour of customer care

This is to complaint about one of your guy who is using [protected] no. on whats app to resolve the problems is not talking properly and he abused me . When i complained at that no. over whats app he didnt take any actions of my complaint and also start using wrong words i have attached a screenshot of his conversation as a proof. Actually i complained on that no about the bus driver not stoping the bus for passengers at a valid bus stop but did not take any action against it.