Himachal Road Transport Corporation [HRTC] — Discount on smart card

Address:	174021
Website:	My mail id is [email protected]

I, Ashok Madaan, resident of Shastri Colony Ghumarwin mobile number [protected] travelled from Ghumarwin to Panipat in hrtc bus no. HP 28 A - 1812 (Dharmpur Delhi Sarkaghat depot) on dated 14/4/2017. I have been issued smart card bearing no 060439 valid upto 14/7/2018. This bus was neither Volvo nor AC. My complaint is that I was not allowed the discount of 20% by the conductor despite my repeated requests. Conductor straight way said that discount is not allowed in this bus. As per conditions laid down on the back of the card 20% discount is not admissible in Volvo /AC bus from 1st April to 30th September only. I would like to know under what circumstances the conductor has not allowed me the discount for which I was eligible. I must get satisfactory reply within 7days failing which I shell be compelled to go to the consumer court