Himachal Road Transport Corporation [HRTC] — Misleading and misleading passengers by the conductor

Address:	Kangra, Himachal Pradesh, 176102
Website:	HRTC staff

Date of journey : 27th june 2017
Time : 5:30 am
Route : plp - chd (Dehra bankhandi route).

Issues faced while travelling with route id 966 palampur to chd (Dehra - bankhandi route). Misguidance and misleading behaviour of conductor.

*mostly i do online bookings, this time also i booked the seat online via hrtc site, got confirmation over email and via message as well. Next morning when i boarded the bus the conductor asked me to leave the bus at the next station. As per him i had boarded the wrong bus but that was the same bus and same route for which i had done the bookings. He told me that my bookings or my ticket id is not there in the online passenger list. So you have to leave the bus at the next stop. I showed him all the proofs mails and my ticket print which were clearly showing that i had boarded the correct bus. Most surprising thing he said was that "there is no such bus at 5:30 am timing you have boarded the wrong bus" is he was day dreaming or what, he was in the same bus still he was saying such things.
I just wanted you to please look into the matter. Please ensure to take fresh data /passenger list before departure only, do not use the stale data.

* second thing which i want highlight is :
I am travelling with this route from last one year most of the times bus engine fails or tyre puncture such kind of things are happening mostly.
Every monday i take this bus from palampur at 5:30 am and fridays from chd 15:15 pm timing. Every time same problem with the bus happened and we have to change the bus. So this is really very frustrating.
So please take care of this issue as well.

Seeking for your prompt response and hope will look into this matter.