Himachal Road Transport Corporation [HRTC] — no proper solution (guidance) provided from hrtc rampur

Address:

S/O Tulasi Ram, House No-21, Gujjar Basti, Gharoli, East Delhi, New Delhi, Delhi, 110096

I am ramesh negi,

I had booked a ticket from rampur to delhi on the date of 15th august 19 and my ticket no is ([protected]) and the amount was 1100 rupees.

Whenever i travel, i first confirm where the bus will go from and at what time it will leave from the bus stand.
Same i do today 15 aug 19 as i called to hrtc rampur ([protected]) to confirm the status of bus to delhi from rampur.

He asked to me that bus will leave 5 pm. I couldn't receive proper guidance from that person. I have called on that number a lot of times but his answer was the same.

After that, i called him again and said that i will be 5 to 10 minutes late so i will pick the bus from old bus stand then he agreed and told me that our conductor will contact you. I was waiting there for 1 and a half hours.

I was on time at the old bus stand rampur to pick up my bus, but the conductor didn't call me and no one guides me what to do.
I am the regular passenger of hrtc and also i support hrtc always.

After that, i called up to your helpline no [protected] he guided me properly.
I don't know his name but i really appreciate his work.

I'm sorry to say but the public transport is not someone's personal property. And we are paying for our traveling. No one has ever found a better solution from hrtc, we all passengers run hrtc not government.

I have so many live quotes that i can't tell. Many people face such problems day by day, some peoples speak and some peoples fall silent.
Whenever a call is made to a bus adda, they don't guide the passengers and don't give them a proper solution which we want to need.

Always their statements are the same as expected
(Bus ka jo time hai usi time se niklegi).

Is this proper guidance from you?
Are we need this statement from you?

You are requested to kindly solve my problem and give training to your employees how to talk to the passengers and how to guide them.