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Himachal Road Transport Corporation [HRTC]

Himachal Road Transport Corporation [HRTC] — unable to cancel ticket

I am vinay joshi. I am trying to cancel the ticket booked from shimla to delhi for 16-jun-2018. I am unable to do so because the site says down because of maintenance activity. Given below are the details:

Ticket number : [protected]
Price : 1830

Customer care contacted on number [protected] is really rude and not ready to accept that the site is down. He is not even revealing his name. We are trying past 2 hours.
Please assist.
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    Himachal Road Transport Corporation [HRTC] Phone
    +91 17 7262 4582
    +91 17 7265 8032
    +91 17 7280 4016
    Himachal Road Transport Corporation [HRTC] Address
    HRTC Head Office,Shimla-3, Shimla, Himachal Pradesh, India
    View all Himachal Road Transport Corporation [HRTC] contact information