Hinduja Hospital Mahim — lost my wife mri report by hinduja staff

Address:

SHASTRI NAGAR, Bhilwara, Rajasthan, 311001

Dear sir,
This is in reference/complaint to our misplaced mri films of brain (Total 25-30 fils)
At your hospital by hospital staff.
The summary is as below :
1. Patient name : namita asawa
2. Hh no : 1538554
3. Doctor name : mr b k mishra
4. Date of admission : 02/09/2019
5. Date of brain surgery : 03/09/2019
6. Room no before surgery : 14 e 40
7. Icu bed no after surgery : 14
8. Room no after surgery : 14 e 39
9. Date of discharge : 09/09/2019
We have submitted / handover our previous brain mri films (Total bag -5, total films -25 to30)
To dr rohan for case study purpose on 02/09/2019 and did not receive it back.
These mri films was from july-2016 to jun -2019 from infocus diagnostics, ahmedabad.
At the time of discharge we contact to floor nursing station and told them about this, they told us to wait for some time
And they'll find us the mri fims as there record is showing that mri films received by them but not returned,
We waited for 1 hour and final come out that dr reema was last person seen with these mri films.
And at that time she was unable to connect so head nurse asha or disha (I do not remember the name) took
Our contact and she told us that she 'll contact us next day as soon as she get to dr reema and mri films.
We also went to your customer care cabin and they also called to nursing station of 14th floor but reply was same, we asked
Your customer care person to register our complaint about misplacement of mri films but they did not entertained (We could
Not understand what kind of customer care is this….. Anyways).
Next day on 10/09/2019 we received call from customer care and dr reema that they are in search
Of mri films and after that we did not received any call, we took further steps and called to dr reema
Your icu nursing station, your customer care, your security department and requested
Them they should check cc tv recording of icu department as we seen these mri fils last time in
Icu on 3/09/19 and 04/09/19.
Yet we did not received our mri films and these are precious films for us as our patient is need to
Go for radiotherapy and chemotherapy.
We are requesting again and again and not getting our mri films, is this the system of your hospital
That you can misplace so important reports of an patient.
Please look in to the matter and arrange to search our mri films thoroughly and return us back.
You can contact us on following nos
1. +[protected]Mr narendra asawa)
2. +[protected]Mr narendra asawa)
3. +[protected]Mr kailash asawa)

—
Rgds,

K c asawa
Narendra asawa
[protected]@gmail.com