[Resolved]  Hinduja Leyland Finance — excess

Address:

22-46, 1st street, Opp Govt High School, Gandhinagar,Pamarru, 521157

My mother n. Vijayalakshmi has taken two wheeler loan from hinduja leyland finance with the contract number atgvgttw00306 on 01/03/2018. Emi's (2799/-) has been paid regularly and foreclosed the loan with an amount of rs. 13, 504/- on 15/12/2018. But again next month in january & february the emi due penalty of rs. 118/- has been detected from the account. When we asked this to branch, they said the loan was not closed due to technical issue so they charged 800/- from me again for foreclose completely and taken the sign from manager stating "contract closed on[protected].in april again month total emi of 2799/- has been detected. When we asked the branch about this they said the loan has is still not closed due to technical issue and said the amount will be refunded and original documents will be send within a week or two. Again when reminded them they asking me why you have not followed to close. As a customer i have closed my loan, but the branch staff has not closed and top of that shouting on us why not followed. Kindly resolve the issue and make my money refunded asap. Attached the screenshot of amount transfer on 15/12/2018 from icici to hinduja account, 800/- paid by cash receipt on 15/2/2019 due to loan account not closed by branch staff and branch manager signature stating"contract closed" with date 15/2/2019.

Thanks in advance.