Hindustan Petroleum Corporation [HPCL] — amount deducted but cylinder not booked on[protected]

Address:

Ranga Reddy, Andhra Pradesh, 500049

Hi my consumer number is 601663. Yesterday i booked cylinder and have done an online payment of rs 748 and it was deducted from my account but the cylinder was not booked and showing the status as payment failed. Neither i received the amount to my account. Please check and resolve the issue at the earliest. How long would it take to refund the amount back to my account. The transaction took place on[protected]. Till now the refund was not processed. Registered mail id is [protected]@gmail.com. Earlier i raised a complaint but there is no response from the hpcl team.