Hindustan Petroleum Corporation [HPCL] — Amount deducted but gas cylinder not booked

Address:

Indore

Hi, hp gas customer, having customer number 622962 registered mobile number [protected], tried booking a gas cylinder yesterday on 12th june at 7pm.

During this process rs. 845 amount was debited from my bank account but gas booking was not made. Myhpgas.in portal directed to icici page where amount was deducted from my debit card after that i got message "cannot connect server" and gas booking failed.

It has been more than 24 hours but neither have i received the refund nor i see any process initiated by hpgas to refund the same.