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Hindustan Petroleum Corporation [HPCL] — amount got deducted gas not booked

I have made a transaction to book a cylinder from hp gas app for the transaction of rs. 685, amount got deducted from the bank but cylinder not booked. Consumer code: 626842 and distributor code: 15220700. I have escalated the issue already in the hp gas portal but no luck. I am attaching the
Respective transaction id and details. I request to take some action as soon as possible
amount got deducted gas not booked
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Complaint Status


[Jan 31, 2019] Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
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    Hindustan Petroleum Corporation [HPCL]
    Customer Care Service
    Customer satisfaction rating
    51%
    Complaints
    2949
    Pending
    0
    Resolved
    1494
    Hindustan Petroleum Corporation [HPCL] Phone
    +91 22 2286 3900
    +91 14 1274 0087
    Hindustan Petroleum Corporation [HPCL] Address
    Petroleum House, 17, Jamshedji Tata Road, Mumbai, Maharashtra, India - 400020
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