Hindustan Petroleum Corporation [HPCL] — delay of cylinder delivery.

Address:

Kolkata, West Bengal, 700074

My hp gas consumer no is 629289. I had booked my hp lp gas refill by booking number 500346 on 21/10/2017. I have received bill no - 1014599 dated 14/11/2017, amount rs. 759.50/-. But still today i did not receive my refill gas cylinder. Already 30 days passed, my existing gas cylinder which i am using may empty at any time.
When tried to contact, they said delivery man "karick" was absend. Due to that the gas could not be supplied. But mostly their both land line phone no.[protected]/[protected] get un-attainded.
I am a physically handicapped person, today i. E. 20/11/2017, i went to their office for enquiry.
. I was not knowing, they have changed their weekly holiday in monday from sunday. Still two lady worker are there.. They did not listen a single word from me. I was almost kicked out from that office as they told it is the closed day. I requested them just note down my consumer number and take action in next working day. But their behaviour was totally rude and arrogant. They did not listen a single word from me.
Paul hp gas company owner is very good in behaviour and he tried to solve every problem releted to customer. But the attitude and behaviour of the office staff is worst.
Hope you will take action as soon as possible to solve my problem.
Thanking you
Yours faithfully
Debashis sarkar
Chatakal, dumdum, kolkata-700074, w. B.