Hindustan Petroleum Corporation [HPCL] — Double payment for refill of gas cylinder

Address:

Kolkata, West Bengal, 700019

Sir, I am a consumer of HP Gas, Agency Dhar and Sons, my Consumer number 622165, on 12/01/17, I have made online payment of Rs. 615/- towards booking of gas cylinder but on next day when the delivery boy come to deliver the cylinder, he asked me for payment, I told him that I have already paid the amount through online with transaction number INVC914d93908 but he told me payment not received by their end. Finally due to need of gas cylinder, I had to paid once again the same amount in cash. When I contacted payment gateway which is citruspay, they reapplied me the transaction for RS. 615/- was successful and same was credited on 12/01/17 to the payee. Now I request you to solve this problem then I get refund of access payment. A screenshot of reply from citruspay is enclosed.