Hindustan Petroleum Corporation [HPCL] — money paid but hp gas cylinder not booked.

Address:

Kalyani, Nadia, West Bengal.

I booked hp gas cylinder one on 6th feb, 2020 and other on 13 th april, 2020. Money has been deducted twice amounting rs 747 and rs 774. But i found on app that the cylinder has not been booked. My consumer no is 620973, under kalyani co-operative stores, dist nadia, west bengal. The office told me that they have not received the amount. Till now i both the amount have not been refunded. I sent them the transaction copy. Please solve immediately.