Hindustan Petroleum Corporation [HPCL] — online payment for new gas connection failed. money deducted but not refunded

SanjayDeb@123

from Mumbai, Maharashtra

Address:

Pune, Maharashtra, 411057

Hi,

My online payment for a new gas connection through phonepe (Upi) failed but amount of 2232.5 has been deducted and no refund from hp gas yet. I have tried contacting the customer support multiple times but have been dismissed with no appropriate resolution. The website showed that it's waiting for response from the transaction attempt but then it's asking to pay again. The money went through and i have confirmed the same with phonepe.

Transaction details

Amount - rs 2232.5
Date. - 7th dec, 2019
Name - sanjay deb
Registration reference no. - [protected]

Paid to - sbiepay. [protected]@sbi (Upi ref no[protected]
Paid from - [protected]@ybl
Payment mode - upi

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Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.

Dec 09, 2019

Updated by SanjayDeb@123 The agency is denying payment. While phone pe clearly shows that the merchant has received the payment